Natali Garcia é designer de serviços e experiência do cliente, com mais de dez anos de experiência trabalhando em estreita colaboração com clientes, executivos, gerentes de projetos, designers, engenheiros, dentre […]
É muito bom ouvir Edson Filho falando sobre Customer Experiences with Soul em seu programa ‘A Alma do Negócio’. Para todos que se interessam pelo tema experiência do cliente vale […]
Votorantim Group is one of Brazil’s largest privately-held conglomerates operating in a wide range of industrial sectors. This year the group celebrates its 100th birthday. One of the major social […]
Jason Grant is a human, business and technology transformation specialist working on redesigning humanity. He is the CEO of Integral, and coaches companies to develop innovative Design Thinking across their […]
As I am sure many of you will have seen, this week Maria and I were invited to be part of the Vototalks Festival. In our talk Maria and I […]
As I think many of you will have seen, Maria and I have been invited to be a part of the Vototalks digital festival taking place next week and which […]
When Maria and I published Customer Experiences with Soul we knew that a few people may well question the book’s somewhat confident subtitle – A New Era in Design. But […]
‘A mais disruptiva palavra que podemos usar em inovação é alma’ O que acontece quando você combina as melhores práticas de design global com a alma brasileira, a visão filosófica […]
Our latest book is about customers, experiences and soul. These are not three easily understood discrete entities which we can simply sum together. We need to explore what we mean […]
Our book Customer Experiences with Soul: A New Era in Design was launched last year in April via Holonomics Education, which is our UK-registered publishing division. It has been amazing […]
